Terms & Conditions

Last updated: 8 November 2026

1. Scope and seller

These terms and conditions apply to all orders placed by consumers and businesses in our online shop at nayasorelle.com. The seller and your contract partner is:

Adaeze Best Ozoemena, trading as Naya Sorelle
Dornberger Straße 512, 33619 Bielefeld, Germany
Phone: +49 1575 2056283
Email: info@nayasorelle.com
VAT ID: DE453261376

A consumer is any natural person who enters into a contract for purposes that are mainly outside their trade, business or profession (§ 13 BGB). Deviating terms of the customer do not apply unless we expressly agree to them.

2. Conclusion of contract

The presentation of products in our online shop is not a legally binding offer but an invitation to place an order. By clicking the button "Pay now" (or a similarly worded button) at checkout, you place a binding order for the goods in your cart. Before sending your order you can review and correct all details. We will confirm receipt of your order by email immediately. The contract is concluded when we accept your order by an order confirmation email or by shipping the goods, at the latest when your payment is processed.

The contract language is English. We store the text of the contract and send you the order details and these terms by email. You can also view these terms on this page at any time.

3. Prices and shipping costs

All prices are in euros and include the statutory German VAT. Shipping costs are added and are shown in the cart and at checkout before you place your order. For deliveries to countries outside the EU, import duties, taxes and customs fees may apply, which are paid by the recipient.

4. Payment

Payment is processed via Shopify Payments. The payment methods available to you, for example credit and debit card, Shop Pay, Apple Pay and Google Pay, are shown at checkout. Payment is due when you place your order.

5. Delivery

We currently deliver hair care and body care products within Germany only. Printed books are printed on demand and shipped by our print partner Lulu to the countries shown at checkout. Delivery times and details are described on our Shipping Information page. Digital products are delivered by email or download link after payment.

6. Retention of title

The goods remain our property until full payment has been made.

7. Right of withdrawal

Consumers have a statutory right of withdrawal. Full details, including the model withdrawal form, can be found on our Returns & Withdrawal page.

8. Digital products

When you buy an e-book or other digital product, you receive a simple, non-transferable right to use it for your own personal purposes. You may not copy, share, resell or publish the content, in whole or in part, without our written consent.

9. Workshops and consultations

Bookings for workshops and consultations are binding. The date, place, content and price are stated in the respective offer. If we have to cancel an event, we will refund any amounts already paid in full. Further conditions, for example on rebooking, are stated in the respective offer.

10. Use of our products

Our products are cosmetics for external use only. Please read the instructions and the list of ingredients (INCI) on the packaging before use, and carry out a patch test if you have sensitive skin or known allergies. Our content and products do not replace medical advice. Results can vary from person to person.

11. Warranty

The statutory warranty rights apply. If you receive a damaged or faulty product, please contact us at info@nayasorelle.com.

12. Liability

We are liable without limitation for damages resulting from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act and where we have given a guarantee. For slight negligence we are only liable for the breach of essential contractual obligations, whose fulfilment makes the proper performance of the contract possible in the first place and on which you can regularly rely; in this case our liability is limited to the foreseeable damage typical for this type of contract.

13. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

14. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence. If any provision of these terms is invalid, the validity of the remaining provisions is not affected.