FAQs

FAQ

 

 

About the Book

Is the book physical or digital?

The book is available as a physical copy.

If a digital version (e-book) is offered, this will be clearly stated on the product page.

 

 

Can I return the book if I don’t like it?

Yes. Physical books may be returned within 14 days of delivery, provided they are unused, unwritten in, undamaged, and in original condition.

Books that show signs of use, writing, highlighting, or damage cannot be refunded.

 

 

Are e-books refundable?

No. Due to the nature of digital products, e-books are non-refundable once access or download has been provided.

 

 

How long does shipping take for the book?

Shipping times depend on your location.

Estimated delivery times are displayed at checkout. Once shipped, you will receive a confirmation email.

 

 

 

Do you ship internationally?

Yes, international shipping is available.

Shipping costs and delivery times vary depending on the destination and will be shown during checkout.

 

 

About Digital Products & Services

Are digital products refundable?

No. All digital products, including e-books, online workshops, downloads, and digital content, are non-refundable once access has been granted.

By purchasing a digital product, you agree that delivery begins immediately and that your statutory right of withdrawal is waived.

 

 

What services do you offer?

Services may include:

  • Online workshops

  • Coaching sessions

  • Consultations

  • Educational content

  • Custom or personalised services

The exact scope of each service is described on the respective product or booking page.

 

 

 

Can I cancel or reschedule a consultation or coaching session?

Cancellation or rescheduling options, if available, are stated on the individual service page.

Once a session has taken place or preparation has begun, no refund is possible.

 

 

How are online services delivered?

Online services are typically delivered via:

  • Email

  • Video call platforms

  • Private links or portals

You will receive all necessary access details after purchase or booking.

 

 

About Hair Care & Cosmetic Products (Future Products)

Are cosmetic products refundable?

Only unopened, unused, and hygienically sealed cosmetic products are eligible for return within 14 days of delivery.

For hygiene and safety reasons, opened or used products cannot be returned or refunded.

 

 

What if my product arrives damaged or incorrect?

If your order arrives damaged, incomplete, or incorrect, please contact us by email within 7 days of delivery, including photos of:

  • The product

  • The packaging

This allows us to assess the issue and assist you promptly.

 

 

Orders & Payments

Which payment methods do you accept?

Available payment methods are displayed at checkout and may include:

  • Credit or debit card

  • PayPal

  • Klarna

  • Other secure payment providers

 

Will I receive an order confirmation?

Yes. After placing your order, you will receive an email confirming that your order has been received.

 

 

Contact & Support

How can I contact you?

You can reach us via email at:

management@nayasorelle.com

We aim to respond within 1–2 business days.

 

Do you offer customer support on weekends?

Customer support is available on business days.

Messages received on weekends or public holidays will be answered on the next business day.