Shipping Information
Last updated: 8 November 2026
Hair care and body care
Delivery area: We currently deliver our hair care and body care products within Germany only.
Shipping company: DHL.
Shipping costs: The shipping costs depend on the size and weight of your order and are shown in your cart and at checkout before you place your order. All prices include the statutory VAT.
Delivery time: Please allow 2–5 working days for us to prepare your order after payment has been received. Delivery by DHL within Germany then usually takes 1–4 working days. You will receive an email with your tracking link as soon as your order has been shipped.
Books: The Naya Hair Method
Our printed book is printed on demand and shipped directly by our print partner Lulu Press, Inc., which prints at facilities on several continents. That is why the book can be delivered worldwide, while our hair care products are currently only available in Germany.
Delivery area: Worldwide. The countries available and the shipping options for your address are shown at checkout.
Shipping options and costs: Depending on your country you can choose between standard and faster shipping options. The exact shipping costs are shown at checkout before you place your order.
Delivery time: The book is printed and dispatched within about 3–7 working days after your order. Depending on your country and the shipping option you choose, delivery can then take up to 20 days. The estimated delivery time is shown at checkout.
Separate deliveries: If you order a printed book together with hair care products, the book is shipped separately by Lulu and arrives in a separate parcel.
Customs: For deliveries outside the EU, import duties, taxes and customs fees may be charged by the destination country. These are not included in our prices and are paid by the recipient.
E-books and digital products
Digital products are delivered by email or as a download link immediately after your payment has been confirmed. There are no shipping costs.
Questions about your order
If your order has not arrived or you have any questions, please email us at info@nayasorelle.com.