Returns & Withdrawal
Last updated: 8 November 2026
We want you to love your Naya Sorelle products. If something is not right, please contact us first at info@nayasorelle.com and we will help. As a consumer, you have the following statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you order several goods in one order and they are delivered separately, the period starts on the day you or your named third party take possession of the last item.
To exercise your right of withdrawal, you must inform us (Adaeze Best Ozoemena, Naya Sorelle, Dornberger Straße 512, 33619 Bielefeld, Germany, phone +49 1575 2056283, email info@nayasorelle.com) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to Naya Sorelle, Adaeze Best Ozoemena, Dornberger Straße 512, 33619 Bielefeld, Germany, without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion and early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
For digital content not supplied on a tangible medium (for example our e-book), the right of withdrawal expires once we have begun to provide the content, if you have expressly agreed at checkout that we begin before the end of the withdrawal period, have confirmed that you are aware that you lose your right of withdrawal by doing so, and we have sent you a confirmation of the contract.
The right of withdrawal does not apply to services related to leisure activities if the contract provides for a specific date or period of performance, such as tickets for a workshop on a fixed date.
End of withdrawal information
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back to us.)
To: Adaeze Best Ozoemena, Naya Sorelle, Dornberger Straße 512, 33619 Bielefeld, Germany, email: info@nayasorelle.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
__________________________________________
Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
Opened and used cosmetics
Our products are cosmetics. You are welcome to look at a product to check it, but please do not open or use it if you are thinking of returning it. If you return a product that has been opened or used beyond what is needed to check it, it can no longer be resold for hygiene reasons. In that case we may deduct compensation for the loss in value from your refund, up to the full purchase price of that item, as permitted by law (§ 357a (1) BGB).
How to return an item
- Email us at info@nayasorelle.com with your order number and the items you want to return.
- Pack the items securely, ideally in their original packaging, and send them to the address above. Please keep your proof of postage.
- We will refund you within 14 days, as described above.
Books printed by Lulu
Our printed book is printed to order and shipped directly by our print partner Lulu. Please send any withdrawal notice to us, not to Lulu; we will tell you where to send the book back.
Damaged, faulty or wrong items
If an item arrives damaged, faulty or is not what you ordered, please email us at info@nayasorelle.com within a reasonable time, ideally with a photo. Your statutory warranty rights apply in full and you will not have to pay any return costs in these cases. Please also report visible transport damage to the delivery company if possible; this helps us make a claim, but your rights do not depend on it.